Before buying from Japan

Question 1

How much does shipping from Japan cost?

Accepted Answer

Shipping cost is provided by the seller. Reloop does not currently calculate or collect international shipping fees.

Question 2

How long does delivery from Japan take?

Accepted Answer

Delivery time depends on the seller and shipping method. Confirm the estimated delivery details with the seller before purchase.

Question 3

Will I need to pay customs duty or VAT?

Accepted Answer

Customs duties, VAT and clearance requirements may apply depending on the item and the shipment. Confirm potential charges before completing a purchase.

Question 4

How do I know who the seller is?

Accepted Answer

Japan-origin listings show the seller and the shipping origin where available. Japan professional sellers may require Reloop approval before publishing. This is a marketplace permission, not an identity check.

Question 5

How is item condition described?

Accepted Answer

Sellers should disclose visible defects, scratches, included accessories and testing status as clearly as possible. Reloop does not independently grade or inspect every item unless that is explicitly stated for a specific listing.

Question 6

Will Japanese electronics work in the UAE?

Accepted Answer

Check voltage, plug type, language settings, network compatibility and warranty coverage for the specific product before purchase.

Question 7

Can I return an item shipped from Japan?

Accepted Answer

Return and refund terms are currently set by the seller and should be confirmed before purchase. Reloop does not yet provide a built-in international returns service.

Wanted from Japan

Open requests

Before buying from Japan