Help & safety
The short answers to the things people ask most.
Why do I need to verify my Emirates ID?
Verification keeps fake accounts out. You do it once, and only a discreet Identity Verified badge appears next to your nickname — never your real name, ID number or document. Verification is not connected yet.
Is my identity information shown to other people?
No. You are identified publicly by the nickname you choose. Your legal name, Emirates ID details, bank-account holder name, email and phone are private. Buyers and sellers see your nickname, area, rating and verification badge — nothing else.
How does payment work?
You pay inside the app and the money is held while the item is on its way. It is released to the seller once you confirm you have the item. Payments in this preview are simulated.
Can I meet in person instead?
Yes. Choose pickup at checkout and agree a time in chat. Meet somewhere public and well-lit, and check the item before you confirm.
What can I sell?
Almost anything permitted — electronics, fashion, furniture, baby gear, gaming, vinyl, collectibles and more. New and unopened items are welcome too. See Prohibited Items for what isn't allowed.
Someone asked me to pay outside the app. What should I do?
Don't. Keep offers, payment and delivery inside Reloop, and report the conversation. Outside links and transfers are not protected.
Add Reloop to your home screen
Reloop opens full-screen, just like an app. You stay signed in as usual.
iPhone or iPad (Safari)
- Tap the Share button in Safari.
- Choose “Add to Home Screen”.
- Tap “Add” — Reloop then opens like an app.
Android (Chrome)
Open the browser menu and choose “Install app” or “Add to Home screen”.